FAQ

Return or exchange any unused or defective merchandise by mail or at one of our US or Canada store locations. Returns made within 30 days of the order delivery date will be issued a full refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. Made to order items cannot be exchanged or returned. Check out our Returns & Exchanges page for more info.

If the item you received has a significant manufacturing defect (e.g. the product is broken or missing parts), well be happy to exchange it for the same non-damaged item; if the item is no longer in stock, it may be exchanged for another item of equal value or a refund may be issued.Please direct all return inquiries to support@popmart.com within Five (5) DAYS from the the date of receipt.

Return or exchange any unused or defective merchandise by mail or at one of our US or Canada store locations. Returns made within 30 days of the order delivery date will be issued a full refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. Made to order items cannot be exchanged or returned. Check out our Returns & Exchanges page for more info.

Return or exchange any unused or defective merchandise by mail or at one of our US or Canada store locations. Returns made within 30 days of the order delivery date will be issued a full refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. Made to order items cannot be exchanged or returned. Check out our Returns & Exchanges page for more info.

Return or exchange any unused or defective merchandise by mail or at one of our US or Canada store locations. Returns made within 30 days of the order delivery date will be issued a full refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. Made to order items cannot be exchanged or returned. Check out our Returns & Exchanges page for more info.

Return or exchange any unused or defective merchandise by mail or at one of our US or Canada store locations. Returns made within 30 days of the order delivery date will be issued a full refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. Made to order items cannot be exchanged or returned. Check out our Returns & Exchanges page for more info.